How to Delete Your Echko Account
We understand that there may come a time when you decide to delete your Echko account. While we’ll be sorry to see you go, we want to make sure the process is as straightforward and transparent as possible. This page provides a detailed guide on how to delete your account and what to expect during the process.
Step-by-Step Guide to Deleting Your Echko Account
Open the Echko App:
Launch the Echko app on your mobile device. Make sure you are logged in to the account you wish to delete.
Navigate to the Settings Menu:
Once you are logged in, tap on the profile icon or the menu button (usually located in the top-right or bottom-right corner of the app screen).
Scroll down to find the Settings option and tap on it.
Select "Delete Account":
Within the Settings menu, look for the option labelled Delete Account. This option might be under a section titled Account Management or similar.
Confirm Your Decision:
After selecting Delete Account, a confirmation prompt will appear. This is to ensure that the decision to delete the account is intentional and not accidental.
If you are certain that you want to proceed, press Confirm.
Request Submission and Processing:
Once you confirm the deletion, a request will be automatically sent to our team for processing.
What Happens After You Submit a Deletion Request?
Processing Time:
Your deletion request will be processed within 16-24 hours. During this period, we take necessary precautions to verify the legitimacy of the request and ensure it has been made by the rightful owner of the account.
Why the 16-24 Hour Delay?
The 16-24 hour processing window is critical to maintaining the security and integrity of our platform. It allows us to:
Verify that the request is authentic and comes from the legitimate account holder.
Prevent accidental or unauthorized deletions.
Safeguard against any potential misuse or malicious activity.
This time frame ensures that the process is carried out with the highest standards of security, reflecting our commitment to protecting your data.
Data Deletion Assurance
Permanent Erasure of Data:
Once your deletion request is fully processed, all data associated with your account will be permanently deleted from our servers. This includes your personal information, location history, messages, and any other data linked to your account.
No Retention or Backup:
Echko does not retain, archive, or store your deleted data anywhere else. The deletion process is irreversible, meaning once your data is deleted, it is gone for good. It will no longer be accessible, recoverable, or stored in any form on our systems.
What Does "Permanent Deletion" Mean?
Permanent deletion ensures that your data is completely erased from our servers without any backups or traces left behind. This guarantees that your privacy is fully protected, and there is no way for anyone to recover or access your data after the deletion process is complete.
Important Considerations Before Deleting Your Account
Data Loss: Once your account is deleted, all associated data will be permanently erased. Please make sure to download or back up any important information you may need before initiating the deletion process.
No Recovery: After the deletion process is complete, your account and data cannot be recovered. If you wish to use Echko again in the future, you will need to create a new account from scratch.
Linked Accounts: If your Echko account is linked to other services or apps, be aware that deleting your Echko account may affect your access to those services. Make sure to review any linked accounts before proceeding with the deletion.
Need Help?
If you encounter any issues during the account deletion process or have any questions, feel free to reach out to our support team. You can contact us at echkohelpline@gmail.com for further assistance.